Refund and Returns Policy

Refund and Returns Policy for Bookify

Last Updated: October 2026

Website: https://books.nirmalsana.site/

Platform Name: Bookify

Thank you for choosing Bookify. We value your satisfaction and strive to provide the best digital reading experience. Please read this policy carefully before purchasing any digital goods (e-books) from our website.

1. Nature of Digital Products (Non-Tangible Goods)

All products sold on Bookify (https://books.nirmalsana.site/) are digital goods (e-books delivered via download links or email access). Because digital files can be downloaded, saved, and read immediately upon purchase, we generally do not accept returns or offer refunds once a download or file access has been granted, except under specific conditions outlined below.

2. Conditions Eligible for a Refund

We want to ensure a fair experience. You may be eligible for a replacement or a full refund under the following circumstances:

  1. Defective or Corrupted File:
    • If the downloaded e-book file is corrupt, incomplete, missing chapters, or unreadable, and our support team is unable to provide a functional replacement within 48 hours of your report.
  2. Duplicate Payment / Accidental Double Charge:
    • If you were charged multiple times for the exact same transaction due to a technical error or payment gateway issue.
  3. Download Link Not Received / Non-Delivery:
    • If you completed payment successfully but did not receive the download link/access within 24 hours, and our support team is unable to manually deliver the file after being notified.

3. Conditions Ineligible for a Refund

Refunds or returns will NOT be issued in the following cases:

  • You changed your mind after downloading or accessing the e-book.
  • You purchased the wrong book by mistake, and the download link has already been used.
  • Your device does not support standard e-book formats (e.g., PDF, EPUB) and you did not check device compatibility beforehand.
  • The refund request is made after the claim period (see below).

4. Claim Window & Request Process

  • Timeframe: Any refund or issue report must be submitted within 7 days from the date of purchase. Requests submitted after 7 days will not be considered.
  • How to Request: To request a refund or replacement, please email us with the following details:
    • Email Subject: Refund Request – [Order ID / Transaction ID]
    • Order Details: Registered email address, purchase date, and book title.
    • Reason for Request: A clear description of the issue (please attach screenshots or error logs if the file is corrupted or not opening).

5. Refund Processing

  • Once your request is received and inspected, we will notify you of the approval or rejection of your refund within 2–3 business days.
  • If approved, the refund will be processed automatically to your original payment method (Credit/Debit Card, UPI, Mobile Banking, or Net Banking) within 5 to 7 working days, depending on your payment provider’s policies.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our support team:

Home
Search
0
Cart
Account
Scroll to Top